Refund policy
Provided by MOONBERRY SLU. Payments processed by Dodo Payments. Last updated 2026.
Who you buy from
Our payments are handled by Dodo Payments Inc., which acts as the merchant of record and authorised reseller for WonderZzz. Dodo Payments appears on your bank or card statement alongside WonderZzz, issues your receipt and VAT invoice, and processes any refund we approve.
14-day cooling-off period
If you are in the EU, UK or another jurisdiction with a statutory right of withdrawal, you may request a full refund within 14 days of purchase, provided you have not used any of the stories included in that purchase. Because a personalised story is generated for you immediately, creating a story with it means the digital content has been delivered and the withdrawal right for that story no longer applies.
Story packs
A €7.99 story pack of 3 stories is refundable in full within 14 days if all three stories are unused. If you have used one or two stories, we will refund the unused portion at the pro-rata value of the pack. Story pack stories do not expire while your account is open.
Bedtime Club membership
You can cancel the Bedtime Club at any time from your account page; access continues until the end of the period you have already paid for and you are not charged again. The current month is refundable in full within 14 days if you have not created a personalised story in that period. We do not usually refund past months, but if you were charged after cancelling, or the service was unavailable, write to us and we will put it right.
When we always refund
If a story fails to generate, arrives incomplete, or plainly does not match what you asked for, tell us and we will either regenerate it at no cost or refund the story — whichever you prefer. Duplicate or accidental charges are refunded in full.
What is not refundable
Stories that have already been generated, read, downloaded as a PDF or shared, and free stories earned through invites or referrals, have no cash value and are not refundable. We may decline refunds where an account shows signs of abuse, such as bulk generation followed by a refund request.
How to request a refund
Email support@wonderzzz.app from the address on your account with the date of purchase and, if you have it, the Dodo Payments receipt or transaction number. You can also contact Dodo Payments directly at dodopayments.com. We respond within 3 working days and approved refunds are returned by Dodo Payments to your original payment method, usually within 5–10 working days.
Request a refund
Fill this in and it goes straight to our support team, with a confirmation to your inbox.